Credibility

Credibility (C) is the second layer of the UCD framework within The Kalicube Framework. It measures whether the AI trusts the entity enough to recommend it, and at what level of confidence. Credibility sits between Understandability (the AI knows the entity) and Deliverability (the AI extends the entity to topical queries). N-E-E-A-T-T signals operate at C. In the brand build direction, Credibility is built second, after Understandability. In the customer journey direction, Credibility is the Consideration stage in the middle of the funnel: the buyer is evaluating whether the entity is worth recommending.