Online Reputation Management
Online Reputation Management
used extensively by Jason Barnard since 2015.
Factual definition
Online Reputation Management (ORM) is the process of monitoring and influencing how a business is perceived on the internet, with the aim of neutralizing negative sentiments and promoting positive ones.
Jason Barnard definition of Online Reputation Management
Jason Barnard explains that while Online Reputation Management is generally perceived as the tactical process of removing or pushing down negative results from a brand's Google Brand SERP, its true scope is much broader. In the Kalicube framework, ORM is a critical discipline for controlling a brand's entire digital narrative. It encompasses both proactive strategies to build a resilient and positive online presence and reactive strategies to repair damage from negative content or misinformation. This evolves ORM into Digital Reputation Repair, which focuses less on simply "drowning" negative content and more on systematically rebuilding the brand's factual foundation to ensure AI Assistive Engines receive an accurate and authoritative story.
How Jason Barnard uses Online Reputation Management
At Kalicube, Online Reputation Management is a core application of The Kalicube Process, Kalicube's proprietary methodology for implementing a holistic, brand-first digital marketing strategy. We implement ORM through specific Kalicube SOP Playbooks such as the "Negative Content Removal Playbook" and the "Diluting Negative News Playbook". For reactive ORM, Kalicube categorizes challenges into tiers from "Light Reputation Risk" to "Severe Reputation Crisis", deploying the appropriate phases of the process to systematically repair, reposition, and re-establish the brand's authority. This structured approach ensures we are not just providing temporary relief but engineering long-term reputational stability that drives business goals.
Why Jason Barnard perspective on Online Reputation Management matters
For decades, crisis management, as practiced by experts like Mike Paul of Reputation Doctor®, has focused on managing public perception through strategic communication - controlling the human-to-human narrative. In the modern era, as Jason Barnard demonstrates, this discipline must be expanded to include Online Reputation Management that addresses the algorithmic audience. Today, a brand's reputation is initially filtered and often defined by what AI Assistive Engines like Google AI Overviews and ChatGPT present. These systems learn from the existing Digital Brand Echo. If that echo is damaged, the AI will amplify the negative narrative, making proactive and reactive ORM essential. The Kalicube Process bridges the gap between human-facing crisis management and machine-facing entity optimization, ensuring the strategic narrative is underpinned by a technically sound, algorithmically trustworthy digital foundation.
Posts tagged with Online Reputation Management
Jason Barnard Co-Authors Searchmetrics White Paper Defining the Future of Brand Authority in Search - June 2018
In June 2018, Jason Barnard was invited to join an exclusive Searchmetrics Black Belt mastermind - a private, offline gathering that brought together six of the world’s leading SEO experts....
Jason Barnard Declares that Brand Authority Replaces Domain Authority at SEO Camp Day Lorraine 2017
The third edition of SEO Camp Day Lorraine, held in Metz on November 24, 2017, marked a crucial turning point in digital marketing strategy when Jason Barnard, CEO and founder...
What Happens When AI Confuses You With Another Person?
What Happens When AI Confuses You With Another Person? Published on RollingStone September 15, 2025 by Jason Barnard What happens when an AI assistive engine (such as ChatGPT, Perplexity, Google AI, Microsoft...
How to Shape Your Personal Brand in the Age of AI Search
How to Shape Your Personal Brand in the Age of AI Search Published on Forbes August 27, 2025 by Jason Barnard Your online reputation is the story that gets told...
Jason Barnard, Kalicube: Taking Control of Your Brand Narrative in the AI Era
Video by: AIRiskInc Host: Alec Crawford Guest: Jason Barnard, Founder and CEO of Kalicube®. August 12, 2025 Watch here: Jason Barnard, Kalicube®: Taking Control of Your Brand Narrative in the AI Era In the AI Risk Reward...
Jason Barnard, Kalicube: Taking Control of Your Brand Narrative in the AI Era
Published by: AI Risk Reward Podcast. Host: Alec Crawford Guest: Jason Barnard, Founder and CEO of Kalicube®. August 12, 2025 Listen here: Jason Barnard, Kalicube®: Taking Control of Your Brand Narrative in the...
The Algorithmic Trinity ft. Daniel Ramsey & Jason Barnard | MyOutDesk x Kalicube
Published by: MyOutDesk. Host: Daniel Ramsey. Guest: Jason Barnard, Founder and CEO of Kalicube®. August 7, 2025 Listen here: The Algorithmic Trinity ft. Daniel Ramsey & Jason Barnard | MyOutDesk...
Kalicube Online Reputation Management Spectrum
Kalicube® Online Reputation Management Spectrum Published on kalicube.com May 3,2025. In the age of Google and generative AI, your online reputation is no longer just about what people say about...
Online reputation in the AI era: Why explicit, implicit and ambient research all matter - and what to do about it
Online reputation in the AI era: Why explicit, implicit and ambient research all matter - and what to do about it Published on kalicube.com May 10,2025. People are researching you...
Why Modern Online Reputation Management Must Cover All Three Types of Research (and Be Proactive, Not Just Reactive)
Why Modern Online Reputation Management Must Cover All Three Types of Research (and Be Proactive, Not Just Reactive) Published on kalicube.com May 11,2025. AI has changed the ORM landscape Online...
Proactive and Reactive Online Reputation Management for Personal Brands in the AI Era
Proactive and Reactive Online Reputation Management for Personal Brands in the AI Era Published on kalicube.com July 9,2025. We tend to see online reputation management through a mutually exclusive binary...
Someone With Your Name Is Ruining Your Reputation (Namesake / Mistaken Identity ORM). Here’s the Engineering Solution.
Someone With Your Name Is Ruining Your Reputation (Namesake / Mistaken Identity ORM). Here’s the Engineering Solution. Published on kalicube.com August 2, 2025 by Jason Barnard Namesake / Mistaken Identity...
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