Online Reputation Management
Online Reputation Management
used extensively by Jason Barnard since 2015.
Factual definition
Online Reputation Management (ORM) is the process of monitoring and influencing how a business is perceived on the internet, with the aim of neutralizing negative sentiments and promoting positive ones.
Jason Barnard definition of Online Reputation Management
Jason Barnard explains that while Online Reputation Management is generally perceived as the tactical process of removing or pushing down negative results from a brand's Google Brand SERP, its true scope is much broader. In the Kalicube framework, ORM is a critical discipline for controlling a brand's entire digital narrative. It encompasses both proactive strategies to build a resilient and positive online presence and reactive strategies to repair damage from negative content or misinformation. This evolves ORM into Digital Reputation Repair, which focuses less on simply "drowning" negative content and more on systematically rebuilding the brand's factual foundation to ensure AI Assistive Engines receive an accurate and authoritative story.
How Jason Barnard uses Online Reputation Management
At Kalicube, Online Reputation Management is a core application of The Kalicube Process, Kalicube's proprietary methodology for implementing a holistic, brand-first digital marketing strategy. We implement ORM through specific Kalicube SOP Playbooks such as the "Negative Content Removal Playbook" and the "Diluting Negative News Playbook". For reactive ORM, Kalicube categorizes challenges into tiers from "Light Reputation Risk" to "Severe Reputation Crisis", deploying the appropriate phases of the process to systematically repair, reposition, and re-establish the brand's authority. This structured approach ensures we are not just providing temporary relief but engineering long-term reputational stability that drives business goals.
Why Jason Barnard perspective on Online Reputation Management matters
For decades, crisis management, as practiced by experts like Mike Paul of Reputation Doctor®, has focused on managing public perception through strategic communication - controlling the human-to-human narrative. In the modern era, as Jason Barnard demonstrates, this discipline must be expanded to include Online Reputation Management that addresses the algorithmic audience. Today, a brand's reputation is initially filtered and often defined by what AI Assistive Engines like Google AI Overviews and ChatGPT present. These systems learn from the existing Digital Brand Echo. If that echo is damaged, the AI will amplify the negative narrative, making proactive and reactive ORM essential. The Kalicube Process bridges the gap between human-facing crisis management and machine-facing entity optimization, ensuring the strategic narrative is underpinned by a technically sound, algorithmically trustworthy digital foundation.
Posts tagged with Online Reputation Management
Kalicube Online Reputation Management Spectrum
Kalicube® Online Reputation Management Spectrum Published on kalicube.com May 3,2025. In the age of Google and generative AI, your online reputation is no longer just about what people say about...
Want to protect your online reputation? Then take control of Google and AI.
Want to protect your online reputation? Then take control of Google and AI. Published on kalicube.com May 3,2025. Google and AI don’t reflect reality.They reflect the data you give them....
Online reputation in the AI era: Why explicit, implicit and ambient research all matter - and what to do about it
Online reputation in the AI era: Why explicit, implicit and ambient research all matter - and what to do about it Published on kalicube.com May 10,2025. People are researching you...
Why Modern Online Reputation Management Must Cover All Three Types of Research (and Be Proactive, Not Just Reactive)
Why Modern Online Reputation Management Must Cover All Three Types of Research (and Be Proactive, Not Just Reactive) Published on kalicube.com May 11,2025. AI has changed the ORM landscape Online...
Your reputation isn’t what you say it is - it’s what Google and AI say it is
Your reputation isn’t what you say it is - it’s what Google and AI say it is Published on kalicube.com May 14,2025. Why taking control of your digital brand is...
Proactive and Reactive Online Reputation Management for Personal Brands in the AI Era
Proactive and Reactive Online Reputation Management for Personal Brands in the AI Era Published on kalicube.com July 9,2025. We tend to see online reputation management through a mutually exclusive binary...
Strategic Patience: The 3-Point Confucian Approach to Playing the Winning Game in Online Reputation Crises
Strategic Patience: The 3-Point Confucian Approach to Playing the Winning Game in Online Reputation Crises Published on kalicube.com August 2, 2025 by Jason Barnard In the heat of a crisis,...
Someone With Your Name Is Ruining Your Reputation (Namesake / Mistaken Identity ORM). Here’s the Engineering Solution.
Someone With Your Name Is Ruining Your Reputation (Namesake / Mistaken Identity ORM). Here’s the Engineering Solution. Published on kalicube.com August 2, 2025 by Jason Barnard Namesake / Mistaken Identity...
Your Reputation Is Now an Engineered Asset, Not Just a PR Goal.
Your Reputation Is Now an Engineered Asset, Not Just a PR Goal. Published on kalicube.com August 1, 2025 by Jason Barnard In a press release this week from an Italian...
The Proven Framework for Online Reputation Management in AI Assisitve Engines (The Kalicube Process).
The Proven Framework for Online Reputation Management in AI Assisitve Engines (The Kalicube Process™). Published on kalicube.com July 17, 2025 by Jason Barnard The game has changed. Traditional Online Reputation...
Entity and search/AI glossary: Jason Barnard’s foundational lexicon for the new digital (AI) era
I’m Jason Barnard. I started working on Brand SERPs and the Knowledge Graph in 2012 - before most marketers had even heard the word “entity.” Before AI, before ChatGPT, before...
Definitions: The Three Types of Online Search / Research (Explicit, Implicit and Ambient)
At Kalicube®, break down online search and research into three categories: direct searches (explicit), related discoveries (implicit), and unintentional AI-driven appearances (ambient). This model highlights the evolving landscape of online...
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